Cancellation and Refund Policy

1. Overview

This Cancellation and Refund Policy governs how subscriptions to the MeshWG service (the "Service") can be cancelled and the circumstances, if any, under which refunds may be granted. It is published by [YOUR LEGAL ENTITY NAME] in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Cancellation — you can cancel anytime

You may cancel any paid subscription at any time, for any reason, directly from the Billing section of your MeshWG dashboard at vpn.meshwg.com/billing, or by emailing us at hello@meshwg.com from the address registered to your account.

2.1 What happens when you cancel

• Monthly subscriptions — your access continues at the paid tier until the end of the current billing month. No further charges occur after the cycle ends. Your account drops back to the Free tier; the first 2 machines remain free.
• Annual subscriptions — your access continues at the paid tier until the end of the year you paid for. No partial refund is issued for the unused remainder of the year. After the term ends your account drops back to the Free tier.
• Excess machines — machines beyond the free 2-machine limit go into a read-only state at the end of the paid term. Your data is retained for 30 days, after which you can either re-subscribe or remove the excess machines.

2.2 How to cancel

1. Sign in to vpn.meshwg.com/login.
2. Navigate to the Billing section.
3. Click Manage subscription.
4. Select Cancel; confirm when prompted.

You will receive an email confirmation within minutes. If you do not, please contact hello@meshwg.com.

3. Refunds

MeshWG operates on a no-refund basis for subscription fees that have already been billed. This applies to both monthly and annual subscriptions. You are encouraged to use the free 2-machine tier (which requires no payment) to evaluate the Service before subscribing.

3.1 Exceptions where refunds will be considered

Notwithstanding the general no-refund position, we will examine a refund request in good faith if any of the following apply:

• Billing error — we have charged you an amount different from your subscribed plan, or charged you after a valid cancellation.
• Duplicate payment — the same invoice was charged more than once due to a payment-gateway issue.
• Service was undeliverable — a documented prolonged outage attributable to MeshWG infrastructure that materially prevented you from using the Service for which you paid.
• Unauthorised charge — a transaction was processed without your authorisation (subject to investigation and verification with the payment processor).

We do not issue refunds for: change of mind; unused subscription period after a voluntary cancellation; loss of your account credentials; or for any third-party outage outside our control (your ISP, your devices, your router firmware, etc.).

3.2 How to request a refund

Send an email to hello@meshwg.com with:

• Your registered account email.
• The invoice number or Razorpay payment ID of the charge in question.
• A description of the reason for the refund request.
• Any supporting evidence (screenshots, error reports, bank statement excerpts where relevant).

Refund requests must be submitted within 30 (thirty) days of the disputed transaction. Requests received after this window will not be considered.

3.3 Refund processing timeline

If a refund is approved, the amount will be credited back to the original payment instrument through Razorpay within 5–7 business days of approval. The actual time for the credit to reflect in your bank or card statement depends on your bank's settlement timeline and is outside our control.

Refunds are issued exclusively in Indian Rupees (INR) to the same payment method used for the original transaction.

4. Free tier

The Free tier (up to 2 machines) is provided indefinitely at no cost and requires no payment instrument. Cancellation of the Free tier is achieved by deleting your account; see Section 7 of our Terms and Conditions.

5. Disputed transactions and chargebacks

If you believe a charge on your statement is incorrect, please contact us at hello@meshwg.com before initiating a chargeback with your bank. We typically resolve genuine billing disputes within 7 business days, faster than the standard chargeback timeline.

Unwarranted chargebacks (where the underlying service was delivered as described and no billing error occurred) may result in suspension of your account pending resolution.

6. Pro tier and custom contracts

Subscriptions on the Pro tier may be governed by separately negotiated terms in a master service agreement, including tailored cancellation and refund provisions. Where such an agreement exists, its terms supersede this policy for the duration of that contract.

7. Changes to this policy

We may update this policy from time to time. Material changes will be communicated to the email address associated with your account at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

8. Contact

For all cancellation and refund queries: