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/ contact us

Talk to a human, not a ticket queue.

Technical support runs 24/7 — there is always a human on call when a tunnel goes down. Sales, billing, and careers run Mon–Sat 10:00 AM – 6:00 PM IST. Pick the line that fits.

🛟 24/7 support
support@meshwg.com
Always on · acknowledgement within 30 minutes, any hour

Best for: tunnel down, handshake failure, branch can't reach HQ — anything stopping your business right now. A human responds 24/7.

📞 Sales & billing
+91-9611027980
Mon–Sat, 10:00 AM – 6:00 PM IST

Best for: sales conversations, pricing questions for > 50 machines, partner inquiries, billing questions. Also reachable at hello@meshwg.com.

Where to send what

We try not to have a forms maze. These four addresses route faster than a generic inbox, so use whichever fits.

Sales & pricing
hello@meshwg.com

Custom pricing above 50 machines, annual deals, MSA / DPA review, evaluation calls with your network team.

Customer support · 24/7
support@meshwg.com

Router configs, mesh connectivity issues, tunnel down — anything stopping your business. Round-the-clock human response; free and paid tiers alike. Include your tenant email so we find your account immediately.

Security & abuse
security@meshwg.com

Vulnerability disclosures, suspected account compromise, takedown requests. We prefer responsible disclosure; see also security.txt.

Legal & Grievance Officer
amit@meshwg.com

DPDP Act 2023 requests, data-subject access requests, lawful access requests, anything addressed to the Grievance Officer named in our Privacy Policy.

Our campus

We're a Bangalore-built, Bangalore-run team. Visits are by appointment — please call ahead so the right person is at the desk when you arrive.

📍 Address: L-149, Sector 6, HSR Layout, Bengaluru 560102, India

📞 Phone: +91-9611027980

🕘 Campus hours (sales, billing, careers): Mon–Sat, 10:00 AM – 6:00 PM IST

🛟 Technical support: 24/7, support@meshwg.com

✉ Reception: hello@meshwg.com

Campus visits: by appointment, during campus hours. Technical support never closes — an on-call engineer is reachable at support@meshwg.com any hour, including Sundays and gazetted holidays.

What to expect from us

  • Technical support — 24/7. Acknowledgement within 30 minutes any hour, resolution typically same day for routine issues, escalation path documented for outages.
  • Sales / billing — acknowledgement within 2 business hours during campus hours (Mon–Sat 10:00–18:00 IST). Sales follow-up same business day for inquiries above 10 machines.
  • Security disclosures — initial response within 24 hours, fix-or-mitigate plan within 5 business days. See our security policy.
  • Refund requests — see our cancellation and refund policy for the exact timeline.
  • Free tier vs paid tier — 24/7 support is identical for both. We don't gatekeep operational help behind a paywall.