1. Overview
This Cancellation and Refund Policy governs how subscriptions to
the MeshWG service (the "Service") can be cancelled and the
circumstances, if any, under which refunds may be granted. It is
published by [YOUR LEGAL ENTITY NAME] in
accordance with the Consumer Protection Act, 2019 and the
Consumer Protection (E-Commerce) Rules, 2020.
2. Cancellation — you can cancel anytime
You may cancel any paid subscription at any time, for any reason,
directly from the Billing section of your MeshWG
dashboard at vpn.meshwg.com/billing,
or by emailing us at hello@meshwg.com
from the address registered to your account.
2.1 What happens when you cancel
- Monthly subscriptions — your access continues at the paid tier until the end of the current billing month. No further charges occur after the cycle ends. Your account drops back to the Free tier; the first 2 machines remain free.
- Annual subscriptions — your access continues at the paid tier until the end of the year you paid for. No partial refund is issued for the unused remainder of the year. After the term ends your account drops back to the Free tier.
- Excess machines — machines beyond the free 2-machine limit go into a read-only state at the end of the paid term. Your data is retained for 30 days, after which you can either re-subscribe or remove the excess machines.
2.2 How to cancel
- Sign in to vpn.meshwg.com/login.
- Navigate to the Billing section.
- Click Manage subscription.
- Select Cancel; confirm when prompted.
You will receive an email confirmation within minutes. If you do not, please contact hello@meshwg.com.
3. Refunds
MeshWG operates on a no-refund basis for
subscription fees that have already been billed. This applies to
both monthly and annual subscriptions. You are encouraged to use
the free 2-machine tier (which requires no payment) to evaluate
the Service before subscribing.
3.1 Exceptions where refunds will be considered
Notwithstanding the general no-refund position, we will examine
a refund request in good faith if any of the following apply:
- Billing error — we have charged you an amount different from your subscribed plan, or charged you after a valid cancellation.
- Duplicate payment — the same invoice was charged more than once due to a payment-gateway issue.
- Service was undeliverable — a documented prolonged outage attributable to MeshWG infrastructure that materially prevented you from using the Service for which you paid.
- Unauthorised charge — a transaction was processed without your authorisation (subject to investigation and verification with the payment processor).
We do not issue refunds for: change of mind;
unused subscription period after a voluntary cancellation; loss
of your account credentials; or for any third-party outage
outside our control (your ISP, your devices, your router
firmware, etc.).
3.2 How to request a refund
Send an email to hello@meshwg.com with:
- Your registered account email.
- The invoice number or Razorpay payment ID of the charge in question.
- A description of the reason for the refund request.
- Any supporting evidence (screenshots, error reports, bank statement excerpts where relevant).
Refund requests must be submitted within 30 (thirty) days
of the disputed transaction. Requests received after this window
will not be considered.
3.3 Refund processing timeline
If a refund is approved, the amount will be credited back to the
original payment instrument through Razorpay within
5–7 business days of approval. The actual time
for the credit to reflect in your bank or card statement depends
on your bank's settlement timeline and is outside our control.
Refunds are issued exclusively in Indian Rupees (INR) to the same
payment method used for the original transaction.
4. Free tier
The Free tier (up to 2 machines) is provided indefinitely at no
cost and requires no payment instrument. Cancellation of the
Free tier is achieved by deleting your account; see Section 7
of our Terms and Conditions.
5. Disputed transactions and chargebacks
If you believe a charge on your statement is incorrect, please
contact us at hello@meshwg.com before initiating a chargeback with your bank.
We typically resolve genuine billing disputes within 7 business
days, faster than the standard chargeback timeline.
Unwarranted chargebacks (where the underlying service was
delivered as described and no billing error occurred) may result
in suspension of your account pending resolution.
6. Pro tier and custom contracts
Subscriptions on the Pro tier may be governed by separately
negotiated terms in a master service agreement, including
tailored cancellation and refund provisions. Where such an
agreement exists, its terms supersede this policy for the
duration of that contract.
7. Changes to this policy
We may update this policy from time to time. Material changes
will be communicated to the email address associated with your
account at least 30 days before they take effect. Continued use
of the Service after the effective date constitutes acceptance.
8. Contact
For all cancellation and refund queries: